Privacy Policy

Welcome to Chai Depot. Your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

Information We Collect

We collect two types of information:

  • Personal Information: This includes your name, email address, billing and shipping address, phone number, and payment details.

  • Non-Personal Information: This includes data such as your browser type, device information, IP address, and analytics data collected through cookies or tracking technologies.

How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Provide customer support and communicate with you

  • Improve our website, services, and product offerings

  • Send marketing emails or promotional content (only if you have opted in)

Sharing of Information

We may share your information with third parties only when necessary for business operations, such as:

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping partners (e.g., FedEx, UPS)

  • Analytics and marketing services (e.g., Google Analytics, Meta Pixel)

We never sell your personal information to anyone.

Cookies

We use cookies to enhance your shopping experience — to keep your cart saved, remember your preferences, and analyze website performance.
You may disable cookies through your browser settings, but some parts of the website may not function properly afterward.

Data Retention

We retain your personal information only as long as necessary to fulfill business, operational, or legal requirements.
If you’d like your information deleted, please contact us — we’ll remove it promptly.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss.
However, no online system is completely foolproof, and while we take every reasonable precaution, we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have the right to:

  • Access and update your personal data

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the email below.

Contact Us

If you have any questions, concerns, or requests about this Privacy Policy, please reach out to us:

Email: sales@bobateadirect.com
Address: 123 Brew Street, Chai City, USA